• United States / North America: 5–10 business days
• Europe / Asia: 7–15 business days
  
  ※ Actual delivery times may vary depending on customs clearance and local logistics conditions.

• Import duties, customs fees, and Value Added Tax (VAT) are the responsibility of the customer.
• We only charge the product price and shipping fee at checkout.
• Additional charges may apply depending on your country’s customs policies.

• Free shipping on orders over USD 60
• For orders under USD 60: shipping fees are applied based on region and weight (calculated at checkout).

• A tracking number will be provided via confirmation email once your order has been shipped.
• You may track your shipment directly on the carrier’s website using the tracking number provided.

• Delivery status can be checked using the tracking number.
• External factors such as weather, customs inspections, or logistics issues may cause delays.
• If your order has not been delivered within 15 business days, please contact our customer support team at info@brosncompany.com

All orders are dispatched within 1–2 business days once payment has been confirmed. Weekends and public holidays are excluded.

• Members can check their order history by logging into My Page.
• Guests can track their orders via the confirmation email link or by contacting our Customer Support team at info@brosncompany.com

• Returns may be requested within 30 days of receiving the product.
• Once the returned item has been inspected and approved, refunds are processed within 5–10 business days.

• For change of mind returns, the customer is responsible for return shipping costs.
• For defective or incorrect items, return shipping costs will be covered by POUT

• Limited warranty of 2 years from the date of purchase
• Free replacement or repair for defects under normal use
• Warranty service requires proof of purchase or order number
• Excludes damages caused by water exposure, unauthorized disassembly, abnormal use, natural disasters, user negligence, or misuse
• Warranty period is calculated from the original purchase date
  
  ※ For customer service please contact: Info@brosncompany.com
  
  

Need product-specific manuals? Visit the support page